A fundamental tool of creating a secure situation is to remove sources of conflict. In this course, students will learn to recognize the basic causes and dynamics of conflict and identify appropriate means of conflict resolution, mediation, negotiation, and basic diplomacy for a given situation. The course will focus on both theory and application of acquired skills and techniques. The course presents a real-life conflict situation and asks the student to try to resolve the conflict.
Conduct research that allows student to differentiate between the styles of communication typical in management settings.
Differentiate between the causative factors of conflict and explain them.
Associate the dynamics of human social need to conflict as a means of identifying motivations and goals.
Create and defend a codex of conflict resolution typologies.
Demonstrate the ability to perform a group conflict assessment and other context-specific communications.
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